01Introduction and scope

These terms work alongside our main Terms & Conditions. If the two differ for an international order, these International Terms apply. Our International Returns Policy forms part of these terms.

02About us

Trading name

Skrubz (skrubz.com)

Email

sales@skrubz.com

Phone and WhatsApp

+44 7774 254 445

03Orders and how the contract is formed

Our checkout guides you through placing an order and lets you check and correct it before you click "Confirm and Pay". You cannot change an order after that point.

We email you to acknowledge your order. The contract between you and us is formed when we send your despatch confirmation email.

All items are subject to availability. We may refuse or cancel an order if an item is out of stock, if your payment is not authorised, if there is an error in the price or product information, or if we suspect fraud. If we do, we will tell you by email and refund any amount you have already paid, including delivery charges.

04Prices, currency and payment

Prices are shown in the currency of your local market (for example AED for the UAE). The total shown at checkout is the amount you pay.

The payment methods we accept are shown at checkout. Every payment is subject to validation and authorisation by your card issuer. If your issuer declines the payment, we will tell you as soon as possible. Your bank or card provider may charge its own fees or apply its own exchange rate, and we are not responsible for these.

Prices may change from time to time, but a change does not affect an order we have already confirmed. Items remain our property until we receive full payment.

05International delivery

Delivery options, charges and estimated delivery times for your country are shown at checkout and on our Shipping page. Delivery times are estimates, not guarantees, and are counted in working days. We do not dispatch or deliver on weekends or public holidays.

Delays can happen because of customs, transport disruption, weather, high demand or other events outside our control. Delivery may take longer during sale and other busy periods.

• Tracking: where your delivery option includes tracking, we email you a tracking number once your order is dispatched.
• Address: you must give us a complete and accurate delivery address and recipient name. We are not liable if an order is delivered to the wrong address or person because the details you gave were incomplete or incorrect.
• Order not arrived: if your order has not arrived by the estimated delivery date shown at checkout, email us and we will investigate with the carrier.
• Marked as delivered: if tracking shows your parcel as delivered but you cannot find it, check with neighbours, reception and the carrier first. We cannot be responsible for parcels that the carrier confirms as delivered.

Risk in the items passes to you when they are delivered.

06Duties, taxes and refused parcels

Import duties, taxes and customs fees may apply to international orders, depending on the destination country. Where these are collected at checkout, they are included in your order total. Any further charges made by customs or the carrier are your responsibility, so please check with your local customs authority if you are unsure.

Duties and taxes are not refunded when you return items.

07Returns, refunds and exchanges

You can return eligible items within 14 days of delivery. We do not offer exchanges on international orders. The main rules are:

• Items must be unworn, unused and unwashed, in original condition, with tags and original packaging where applicable.
• Returns are started in our returns portal, and you must use the return label it provides.
• Return shipping is deducted from your refund.
• Refunds go to your original payment method or as a gift card.
• Import duties and taxes are not refunded.

The full rules are in our International Returns Policy. Nothing in these terms affects your statutory rights.

08Personalised and embroidered items

Embroidered and personalised items are made specifically for you, so they cannot be returned, and we cannot cancel or change them once personalisation has started.

You are responsible for checking the name, text, logo and placement you submit, including spelling, before you confirm your order. We personalise items exactly as you submit them and are not liable for mistakes in the details you provide.

09Product information, sizing and colour

Images are for illustration only. We take care to show colours accurately, but your screen may display them differently, and items may vary slightly from the images. Sizes and measurements are approximate, so please check our size chart before ordering.

We take reasonable care that descriptions and prices are accurate, but the site may contain errors. We may correct them at any time and may decline an order placed on incorrect information, in which case we will tell you and refund any payment.

10Liability and general terms

We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude or limit.

Standard orders are for your own use and not for resale. If you want to buy in bulk or for a team, contact us first.

You must be at least 16 to place an order; otherwise a parent or guardian must order for you.

We are not liable for any failure or delay in meeting our obligations caused by events beyond our reasonable control, such as transport disruption, customs delays, supplier shortages or technical failures.

If any part of these terms is found to be unenforceable, the rest stays in force. If we do not enforce a right straight away, we have not given it up. We may transfer our rights and obligations under these terms to another organisation; you may only transfer yours with our written agreement. These International Terms, together with our main Terms, Privacy Policy and Cookies Policy, are the whole agreement between you and us for your order.

11Privacy, changes, governing law and contact

We use your personal information in line with our Privacy Policy, and our website uses cookies as described in our Cookies Policy. By placing an order you confirm you accept both.

We may update these terms from time to time. The version published when you place your order applies to that order.

These International Terms are governed by [GOVERNING LAW – TO CONFIRM: English law, as in our main Terms, or another law]. The courts of [COURTS – TO CONFIRM: England and Wales] have non-exclusive jurisdiction over any dispute. This does not remove any mandatory consumer protection you have under the law of your country of residence.

Questions about these terms? Email sales@skrubz.com or message us on WhatsApp at +44 7774 254 445.