International Returns Policy
Skrubz International Returns
International Returns made simple.
You can return eligible items from an international order within 14 days of delivery for a refund or a gift card. We do not offer exchanges on international orders.
01Return window and how to start a return
You have 14 days from the delivery date to start a return.
All returns are handled through our returns portal:
- Open the returns portal at returnsportal.shop/skrubz-com.
- Enter your order number and the email address used at checkout.
- Select the items you are returning and the reason.
- Choose a refund or a gift card, then confirm your return.
- Print your return label from the portal and drop the parcel off with the carrier.
Returns started after the 14-day window may not be accepted.
02Conditions for a return
Items must reach us in the condition you received them in. For hygiene reasons we can only accept items that are:
- unworn, unused and unwashed
- in their original condition
- complete with all original tags attached
- in their original packaging, where applicable
When your return arrives we inspect it and email you to confirm whether it meets these conditions.
03Items that cannot be returned
Embroidered and personalised items cannot be returned. This covers any item with a name, logo or text added to your order, because it is made specifically for you. The returns portal marks these items as not eligible.
We also cannot accept:
- items that have been worn, used or washed
- items without their original tags or packaging, where applicable
- returns started after the 14-day window
04Return shipping
Return shipping is paid by you and is deducted from your refund. The cost is calculated when you create your return.
- Your return label is issued in the returns portal through our international carrier, FedEx. Please use only this label.
- We cannot accept returns sent with your own label or through another carrier.
- Keep your drop-off receipt and tracking number until your refund is confirmed.
05Refunds and gift cards
Once we have received and inspected your return, we’ll email you to confirm whether it has been approved. Once approved, your refund will be issued to your original payment method or as a gift card, depending on what you selected in the returns portal.
Refunds are made in the currency you paid in. Your bank or card provider may take extra time to post the refund, and its own exchange rate may cause small differences.
| Item | Refunded? |
|---|---|
| Price paid for the returned items (after any discounts) | Yes |
| Import duties and taxes | No |
| Return shipping | Deducted from the refund |
06Exchanges
We do not offer exchanges on international orders. If you need a different size, colour or style, return the original item for a refund or gift card and place a new order. Stock can sell out, so you may prefer to place the new order first.
07Duties, taxes and undelivered parcels
Import duties and taxes applied to your order are not refunded when you return items.
If you refuse a parcel, do not collect it, or it comes back to us because of an incorrect or incomplete address or a customs refusal, we cannot refund the order, including shipping. If you no longer want an order, please start a return through the portal once it has been delivered instead of refusing the parcel.
Please check your delivery address carefully at checkout. You are responsible for giving us a complete and accurate address and recipient name.
08Contact us
Questions about a return? Email sales@skrubz.com or message us on WhatsApp at +44 7774 254 445, and please include your order number.
For our full terms of sale, see our International Terms & Conditions.