Shipping policy

Shipping Policy

At Skrubz, we aim to make your delivery experience as simple and reliable as possible. When placing an order through our website, you will be provided with the delivery options available for your location during the checkout process.

Important: Available delivery options, delivery times and charges may vary depending on your delivery location and the shipping method selected at checkout.

Delivery on Orders Placed on Our Website

When you place an order on skrubz.com, you will be shown the delivery options available for your location during the checkout process.

The delivery charge will be applied in addition to the price of the Items you purchase. The amount you pay for delivery will depend on the delivery option selected at checkout.

UK Delivery

For orders delivered within the UK, please see our Delivery Charges & Information page for further information about available delivery options and charges.

International Orders, Duties & Taxes

If you are ordering from outside the UK, please be aware that your order may be subject to import duties, customs charges, taxes or other fees imposed by the country of destination.

These charges are determined by the customs authorities in your country and are the responsibility of the recipient. Skrubz is not responsible for the payment of any import duties, taxes or customs charges that may apply to your order.

We recommend contacting your local customs office before placing an international order if you are unsure about the duties and taxes that may apply.

Please note: If you refuse to pay any applicable customs duties or taxes and your order is subsequently returned to us, you may be responsible for any costs we incur as a result of the return.

Delivery Address

You are responsible for providing complete and accurate delivery information when placing your order.

This includes:

  • Your full delivery address
  • Postcode or ZIP code, where applicable
  • The full name of the recipient
  • Any other information required for successful delivery

We cannot be held responsible for orders delivered to the wrong address or wrong recipient as a result of incomplete, inaccurate or incorrect information provided at the time of ordering.

Delivery Times

We will make every reasonable effort to deliver your order within the estimated delivery timeframe provided at checkout.

However, delivery times are estimates and may occasionally be affected by circumstances outside our control. These may include:

  • Material or stock shortages
  • Travel or transportation disruptions
  • Customs or import delays
  • Software or technical failures
  • Unexpected increases in order volumes
  • Courier or carrier delays
  • Other unforeseen circumstances beyond our reasonable control
Busy periods: Please allow additional time for delivery during sales, promotions, holidays and other periods of unusually high demand.

Public Holidays & Non-Delivery Days

Deliveries are not made on public holidays and certain UK bank holidays, including:

  • Christmas Day
  • Boxing Day
  • New Year's Day
  • Other applicable public and bank holidays

When a public or bank holiday falls within the expected delivery period, delivery may take longer than usual.

Please allow an additional working day for each applicable non-delivery day when calculating your estimated delivery date. For the purposes of this policy, a working day means Monday to Friday, excluding Saturdays, Sundays and applicable public or bank holidays.

Need Help?

If you have any questions about your delivery, please contact our customer support team and provide your order number so that we can assist you as quickly as possible.